Features

Facing Technology Challenges Today

November 19, 2019
by Tracy Davis

Living in a digital world means that traditionally legacy-based institutions like banks and courts are finally evolving their operations to keep pace with innovative tech advances across our daily lives. For example, the use of apps like Venmo and technologies… Read more »

Introduction to Nonlawyer Navigator Report Study

August 29, 2019
by Mary E. McClymont

The access-to-civil-justice crisis looms large. An estimated 30 million litigants each year are reported to lack legal representation in the state courts. A full spectrum of approaches is required to mitigate this crisis. The Conference of Chief Justices and the… Read more »

A Lookback at the 2019 NACM Annual Conference

August 29, 2019
by Jeffrey M. Tsunekawa

The National Association for Court Management held its 2019 Annual Conference in Las Vegas, Nevada, July 22-25. The theme of this year’s annual conference was Court and Society: Creating Public Trust Through Engagement and Innovation. The agenda was full of… Read more »

NACM Members Honored for Their Accomplishments

August 29, 2019
by Cherie Lusk

Warren E. Burger Award The National Association for Court Management (NACM) congratulates the 2019 Warren E. Burger Award recipient, Michigan State University Professor Maureen Connor. The National Center for State Courts’ Warren E. Burger Award recognizes an individual whose service… Read more »

Redefining Case Management

May 14, 2019
by Brittany K.T. Kauffman &

Case management is part of every civil justice reform proposal afoot in the nation. It is mentioned at every conference and in every set of recommendations. But here is the rub. The literature and experience on the ground all pointed… Read more »

A Fresh Start: What’s the Court’s Role?

February 27, 2019
by Peter C. Kiefer

It was a hot, muggy summer evening in 2010 that lead 19-year-old Peyton to the home of a schoolmate.1 Adding bored friends to a summer weekend with parents away at the Gulf meant the kids had the perfect ingredients for… Read more »

Have a Plan in Place to Deal with Suspicious Packages

February 27, 2019
by John F. Muffler

Editor’s Note: This article first appeared in the eNewsletter Judicial Edge, published by the National Judicial College. The December 1989 mail-bomb assassination of Judge Robert S. Vance of the U.S. Court of Appeals for the 11th Circuit taught many judges… Read more »

A New Perspective on Helping Court Customers

February 27, 2019
by Janet G. Cornell

As a court administrator, I was fully aware that court litigants and users needed assistance to make their way through the court system as self-represented litigants. As a consultant, I have worked with courts on operational best practices and strategies… Read more »

The Importance of Defining Our Roles

May 14, 2019
by Rick Oliver

Editor’s Note: This article first appeared in the Texas Association for Court Administration Journal, vol. 46, no. 1, January 2018. We’re all cogs in the same wheel: judges, prosecutors, defense attorneys, court coordinators, bailiffs. Too often, it doesn’t seem to… Read more »

Empowering Employees to Embrace Change

February 27, 2019
by Johnny Tse

Change is one constant in all our courts. Resistance to change is normal because change disrupts the current comfort zone. Change can undermine our need to feel appreciated, valued, and in control. One of the biggest changes a court can… Read more »