A PUBLICATION OF THE NATIONAL ASSOCIATION FOR COURT MANAGEMENT
Court Manager Vol. 33 #1 – Spring 2018
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Vol. 33 #1 – Spring 2018

In this Issue:
  • Trauma-Informed Courthouse Design

  • Addressing the Effects of Vicarious Trauma Experienced by Court Employees

  • Crisis Communication: Implementing a Mass Notification System in Your Courthouse

  • Creating a Kinder and Gentler Court

  • How to Use Words to Build Public Trust in the Courts

  • Altering Justice: How Court Managers and Administrators Ensure the Right to Counsel and the Fair Administration of Justice

Features

  • Mar 2018
    Features
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    Trauma-Informed Courthouse Design

    by Ken Jandura
    Although a courthouse is the place where justice is served, it is also the place where people may experience high levels of stress or emotional upheaval. An individual may be dealing with a variety of traumatic experiences leading up to... Read more »
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  • Mar 2018
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    Addressing the Effects of Vicarious Trauma Experienced by Court Employees

    by Tiffany Hammill
    Close contact with trauma survivors is an element of employment that court employees experience regularly. However, most employees, and even court managers, give little thought to the effects this contact may have on their personal and professional lives. Until recently,... Read more »
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  • Mar 2018
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    Crisis Communication: Implementing a Mass Notification System in Your Courthouse

    by Justin Mammen
    In 2014 the Orange County Superior Court developed a request for proposal to identify a vendor to provide mass notification services. In late 2015 the court implemented a fully functioning mass notification system, called Court Alert. The court has eight... Read more »
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  • Mar 2018
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    Creating a Kinder and Gentler Court

    by Janet G. Cornell
    Consider the recent focus on the need to change the manner in which courts deal with litigants. Examples include: new thinking on the use and role of fines, fees, and bail assessments; initiatives that change how courts handle cases (civil,... Read more »
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  • Mar 2018
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    How to Use Words to Build Public Trust in the Courts

    by Erika J. Rickard
    It is time to improve the way we communicate information. In 2015 the Conference of State Court Administrators and the Conference of Chief Justices promulgated Joint Resolution #5, calling for the “aspirational goal of 100 percent access to effective assistance... Read more »
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  • Mar 2018
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    Altering Justice: How Court Managers and Administrators Ensure the Right to Counsel and the Fair Administration of Justice

    by Zoë Root
    “My actions are my only true belongings. I cannot escape the consequences of my actions. My actions are the ground upon which I stand.” —Thich Nhat Hanh Under the Sixth Amendment of the United States Constitution, a person accused in... Read more »
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Departments

President’s Message

by Vicky Carlson

Editor’s Notes

by Tasha Ruth

Early Career Professionals

by Jeffrey Tsunekawa

Courtside Conversation Cherie Garofalo

by Matthew Kleiman

A Question of Ethics *

by Peter C. Kiefer

Management Musings

by Giuseppe M. Fazari

IJIS Exchange

by Sue Humphreys
New Members
Sustaining Members
2024–2025 Board of Directors

National Association for Court Management


The National Association for Court Management is a nonprofit organization dedicated to improving the quality of judicial administration at all levels of courts nationwide. In carrying out its purpose, the association strives to provide its members with professional education and to encourage the exchange of useful information among them; encourages the application of modern management techniques to courts; and, through the work of its committees, supports research and development in the field of court management, the independence of the judicial branch, and the impartial administration of the courts.

EDITORS

Joseph D'Amico

Trial Court Administrator
17th Judicial Circuit Court, Fort Lauderdale, FL
jdamico@17th.flcourts.org


Jessica Humphreys

Superior Court Director
Yakima County Superior Court, Yakima, WA
jessica.humphreys@co.yakima.wa.us


MANAGING EDITOR

NATIONAL CENTER FOR STATE COURTS

300 Newport Ave., Williamsburg, VA 23185
(800) 616-6164

communications@ncsc.org

© 2025 NACM – Court Manager; printed in the United States. Court Manager is published quarterly by the National Association for Court Management. Opinions expressed and procedures explained in the articles are not necessarily those of NACM or of the National Center for State Courts. Publication of advertising in the Court Manager does not imply NACM or NCSC endorsement or approval of the product or service. The association encourages submission of material that will interest or benefi t its members. Address correspondence to either the editor or the managing editor; inquiries about advertising should be directed to the managing editor. All rights are reserved to reject, condense, or edit any article or advertisement submitted for publication.