A PUBLICATION OF THE NATIONAL ASSOCIATION FOR COURT MANAGEMENT
Court Manager Vol. 34 #1 – Spring 2019
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Vol. 34 #1 – Spring 2019

In this Issue:
  • NACM 2019 Annual Conference

  • Developing an Alternative Dispute Resolution System: Created to Serve, Driven to Grow

  • A Fresh Start: What’s the Court’s Role?

  • From Letter Bombs to Poisoned Chocolates—What to Watch for and Do

  • Have a Plan in Place to Deal with Suspicious Packages

  • A New Perspective on Helping Court Customers

  • Empowering Employees to Embrace Change

Features

  • Mar 2019
    Features
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    NACM 2019 Annual Conference

    by NACM
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  • Feb 2019
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    Developing an Alternative Dispute Resolution System: Created to Serve, Driven to Grow

    by D. Gene Valentini
    From the federal government to the smallest municipality, each bureaucracy is designed for a specific, unique function. In this labyrinth, each component can function independently; it is easy to lose sight that they best serve the public by becoming interdependent... Read more »
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  • Feb 2019
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    A Fresh Start: What’s the Court’s Role?

    by Peter C. Kiefer
    It was a hot, muggy summer evening in 2010 that lead 19-year-old Peyton to the home of a schoolmate.1 Adding bored friends to a summer weekend with parents away at the Gulf meant the kids had the perfect ingredients for... Read more »
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  • Feb 2019
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    From Letter Bombs to Poisoned Chocolates—What to Watch for and Do

    by John F. Muffler
    Editor’s Note: This article first appeared in the eNewsletter Judicial Edge, published by the National Judicial College. Recently, more than a dozen pipe bombs were delivered across the country to prominent public figures at their homes and workplaces. Although none... Read more »
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  • Feb 2019
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    Have a Plan in Place to Deal with Suspicious Packages

    by John F. Muffler
    Editor’s Note: This article first appeared in the eNewsletter Judicial Edge, published by the National Judicial College. The December 1989 mail-bomb assassination of Judge Robert S. Vance of the U.S. Court of Appeals for the 11th Circuit taught many judges... Read more »
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  • Feb 2019
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    A New Perspective on Helping Court Customers

    by Janet G. Cornell
    As a court administrator, I was fully aware that court litigants and users needed assistance to make their way through the court system as self-represented litigants. As a consultant, I have worked with courts on operational best practices and strategies... Read more »
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  • Feb 2019
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    Empowering Employees to Embrace Change

    by Johnny Tse
    Change is one constant in all our courts. Resistance to change is normal because change disrupts the current comfort zone. Change can undermine our need to feel appreciated, valued, and in control. One of the biggest changes a court can... Read more »
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Departments

President’s Message

by Paul DeLosh

Editor’s Note

by Tasha Ruth

Early Career Professionals

by Angie VanSchoick

Courtside Conversation

by Dawn Palermo

A Question of Ethics

by Peter C. Kiefer

IJIS Exchange

by Joseph D.K. Wheeler

Management Musings

by Giuseppe M. Fazari
New Members
Sustaining Members
2024–2025 Board of Directors

National Association for Court Management


The National Association for Court Management is a nonprofit organization dedicated to improving the quality of judicial administration at all levels of courts nationwide. In carrying out its purpose, the association strives to provide its members with professional education and to encourage the exchange of useful information among them; encourages the application of modern management techniques to courts; and, through the work of its committees, supports research and development in the field of court management, the independence of the judicial branch, and the impartial administration of the courts.

EDITORS

Joseph D'Amico

Trial Court Administrator
17th Judicial Circuit Court, Fort Lauderdale, FL
jdamico@17th.flcourts.org


Jessica Humphreys

Superior Court Director
Yakima County Superior Court, Yakima, WA
Jessica.humphreys@co.yakima.wa.us


MANAGING EDITOR

Charles Campbell

National Center for State Courts
300 Newport Ave., Williamsburg, VA 23185
(757) 259-1838 ccampbell@ncsc.org

© 2025 NACM – Court Manager; printed in the United States. Court Manager is published quarterly by the National Association for Court Management. Opinions expressed and procedures explained in the articles are not necessarily those of NACM or of the National Center for State Courts. Publication of advertising in the Court Manager does not imply NACM or NCSC endorsement or approval of the product or service. The association encourages submission of material that will interest or benefi t its members. Address correspondence to either the editor or the managing editor; inquiries about advertising should be directed to the managing editor. All rights are reserved to reject, condense, or edit any article or advertisement submitted for publication.