A PUBLICATION OF THE NATIONAL ASSOCIATION FOR COURT MANAGEMENT
Court Manager Vol. 34 #4 – Winter 2019
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Vol. 34 #4 – Winter 2019

In this Issue:
  • Courts Have a Significant Role to Play in the Whole-of-Government Approach (WGA) to Our Safety and Security*

  • The High Performance Challenge—Courts’ Experiences with the High Performance Court Framework

  • Framing Accessible Justice Through Procedure

  • What’s Fair Is FARE: Arizona’s Path to Collections Compliance

  • Facing Technology Challenges Today

Features

  • Nov 2019
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    Courts Have a Significant Role to Play in the Whole-of-Government Approach (WGA) to Our Safety and Security*

    by Ingo Keilitz, Katharine W. Jennings, Susan A. Ehrlich, Caroline N. Broun, Kathryn H. Floyd & Michael L. Buenger
    Courts must get ready for a riskier world today. We and, therefore, they face unprecedented threats to our safety, security, and welfare, including natural disasters, pandemics, terrorist attacks, biological and chemical attacks, and cyberattacks by increasingly sophisticated adversaries using not... Read more »
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  • Nov 2019
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    The High Performance Challenge—Courts’ Experiences with the High Performance Court Framework

    by Janet Cornell, Cyril Miller & Kent Pankey
    The field of court administration has learned much about the policies, practices, and technologies that characterize high performance. Nevertheless, courts continue to struggle with improvement, and we have speculated that the difficulty may lie in not knowing how to go... Read more »
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  • Nov 2019
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    Framing Accessible Justice Through Procedure

    by Renee Danser & Melissa Moss
    Thirteen years ago, The Court Business Process Enhancement Guide was published. On page v of the foreword it reads: The business processes employed in clerks’ offices, court administration offices, courtrooms, and judges’ chambers were first developed to accomplish specific tasks... Read more »
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  • Nov 2019
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    What’s Fair Is FARE: Arizona’s Path to Collections Compliance

    by Candace Atkinson & Laura Ritenour
    Evolution of Court Collections Across the nation, attitudes and practices regarding court collection programs are changing. The National Center for State Courts (NCSC) has updated CourTools Measure 7 (Legal Financial Obligations) to include surveys with litigants, judges, and court staff... Read more »
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  • Nov 2019
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    Facing Technology Challenges Today

    by Tracy Davis
    Living in a digital world means that traditionally legacy-based institutions like banks and courts are finally evolving their operations to keep pace with innovative tech advances across our daily lives. For example, the use of apps like Venmo and technologies... Read more »
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Departments

President’s Message

by Will Simmons

Editor’s Note

by Tasha Ruth

Early Career Professionals

by Tina Mattison

Courtside Conversation
Rick Pierce

by Dawn Palermo

IJIS Exchange

by Sue Humphreys

A Question of Ethics

by Peter kiefer

Management Musings

by Giuseppe M. Fazari
New Members
Sustaining Members
2024–2025 Board of Directors

National Association for Court Management


The National Association for Court Management is a nonprofit organization dedicated to improving the quality of judicial administration at all levels of courts nationwide. In carrying out its purpose, the association strives to provide its members with professional education and to encourage the exchange of useful information among them; encourages the application of modern management techniques to courts; and, through the work of its committees, supports research and development in the field of court management, the independence of the judicial branch, and the impartial administration of the courts.

EDITORS

Joseph D'Amico

Trial Court Administrator
17th Judicial Circuit Court, Fort Lauderdale, FL
jdamico@17th.flcourts.org


Jessica Humphreys

Superior Court Director
Yakima County Superior Court, Yakima, WA
Jessica.humphreys@co.yakima.wa.us


MANAGING EDITOR

Charles Campbell

National Center for State Courts
300 Newport Ave., Williamsburg, VA 23185
(757) 259-1838 ccampbell@ncsc.org

© 2025 NACM – Court Manager; printed in the United States. Court Manager is published quarterly by the National Association for Court Management. Opinions expressed and procedures explained in the articles are not necessarily those of NACM or of the National Center for State Courts. Publication of advertising in the Court Manager does not imply NACM or NCSC endorsement or approval of the product or service. The association encourages submission of material that will interest or benefi t its members. Address correspondence to either the editor or the managing editor; inquiries about advertising should be directed to the managing editor. All rights are reserved to reject, condense, or edit any article or advertisement submitted for publication.