Features

How Fair Is Your Court?

July 20, 2021
by Emily LaGratta

How fair is your court? Take a moment to think about it before you read on. My guess is that most court professionals would be inclined to answer, “Pretty fair!” After all, you know the hard work and good intentions… Read more »

2020 CourtFutures Top Trends to Watch: NACM Respondents

February 1, 2021
by Phillip Knox & Peter C. Kiefer

We have summarized the best thinking of over 1,500 court professionals who have reviewed 201 different scenarios of possible futures. This report highlights the 2020 assessments and focuses on the responses of NACM members, comparing their assessments with those of the overall group.

Using Online Tools to Connect Pro Se Litigants with Legal Information: Exploring How Presentation Style Affects Comprehension and Behavioral Intent

February 1, 2021
by Susan A. Choe, Orie V. Kristel, Rachel L. Harris, and Amanda L. Scott

Developing self-help information for pro se litigants can increase efficiency in courts, improve the public opinion of the civil justice system, and increase access to justice. Legal professionals sometimes can struggle to interpret legal information so that it is easy for lay people to understand and inspires confidence.

Caseflow Management Practices—Opportunities for Application

August 24, 2020
by Janet G. Cornell

Caseflow management is a court responsibility, which benefits from ongoing attentiveness. Caseflow management practices involve efforts for monitoring and overseeing case progress while managing any case backlogs. Monitoring steps occur (optimally) from case initiation through trial, adjudicatory actions, and final… Read more »

Courts Have a Significant Role to Play in the Whole-of-Government Approach (WGA) to Our Safety and Security*

November 15, 2019
by Ingo Keilitz, Katharine W. Jennings, Susan A. Ehrlich, Caroline N. Broun, Kathryn H. Floyd & Michael L. Buenger

Courts must get ready for a riskier world today. We and, therefore, they face unprecedented threats to our safety, security, and welfare, including natural disasters, pandemics, terrorist attacks, biological and chemical attacks, and cyberattacks by increasingly sophisticated adversaries using not… Read more »

The High Performance Challenge: Concepts and a Call to Action

August 28, 2019
by Janet Cornell, Cyrill Miller &

The more things change, the more they seem to stay the same. In judicial administration, we recognize the significant growth in our knowledge of what constitutes high performance and the operational improvements that technology has made possible. Nevertheless, courts still… Read more »

Candid Camera: Tips for When You’re on Webcam

August 24, 2020
by Kelly Tait

Even as social-distancing guidelines change, the reality is that many of us will continue to conduct large portions of our jobs remotely. While you’ve probably already been on many video calls, it’s worth reevaluating your options and considering adjustments that… Read more »

Kevin Bowling Receives NACM Award of Merit

August 24, 2020
by Paul DeLosh

For 42 years, Kevin Bowling has had a career in courts, and he is a people person. So, it was a surprise when nobody tipped him off about his receiving the highest honor from the National Association for Court Management… Read more »

Framing Accessible Justice Through Procedure

November 19, 2019
by Renee Danser &

Thirteen years ago, The Court Business Process Enhancement Guide was published. On page v of the foreword it reads: The business processes employed in clerks’ offices, court administration offices, courtrooms, and judges’ chambers were first developed to accomplish specific tasks… Read more »

Aligning Caseflow Management Practices with Generational Preferences

March 25, 2020
by Janet G. Cornell

Court leaders can face challenges when implementing and institutionalizing caseflow management practices. Generational influences and preferences may impact success. This article considers caseflow management practices, influences on success, and suggestions about caseflow techniques that make use of generational tendencies. Caseflow… Read more »

What’s Fair Is FARE: Arizona’s Path to Collections Compliance

November 15, 2019
by Candace Atkinson &

Evolution of Court Collections Across the nation, attitudes and practices regarding court collection programs are changing. The National Center for State Courts (NCSC) has updated CourTools Measure 7 (Legal Financial Obligations) to include surveys with litigants, judges, and court staff… Read more »

Language Access in Human-Trafficking Cases

March 25, 2020
by Melissa McMenemy and Charlene M. Watkins

Human trafficking is a crime against a person wherein an individual is exploited for work or sex. There is a long history of human trafficking in the world, and the practice persists today among cases coming before our courts. Unlike… Read more »