Posts By: Peter Kiefer

A Question of Ethics

August 19, 2025
by Peter Kiefer

Problem analysis is an often-overlooked component of decision-making. There are several highly effective business problem analysis models, each tailored for different types of challenges. Some of the most popular models include: There are several ethical concerns when conducting good problem… Read more »

Courtside Conversation

August 19, 2025
by Carlene Redmond

Kristie CollierCourt Administrator Maricopa County Justice Courts26 Courts with 26 elected JudgesNACM member since 2018Serves on various committees What was the catalyst for your career as a court administrator?I fell into court administration after the attorney I was working for… Read more »

Addressing Judiciary Online Security Vulnerabilities

June 1, 2025
by Kyle Yoder

The Problem—Increased Risk Due to Online Vulnerabilities Forced prominence of the judiciary in the news and on social media sites by outside influencers has amplified public perception of the judiciary as policymakers, not interpreters of the law. This, combined with… Read more »

President’s Message

November 6, 2024
by Tina Mattison

Hello everyone! To paraphrase one of our founding fathers, nothing is certain except death and taxes. I would like to add one modification to Ben Franklin’s saying—nothing is certain except death, taxes, and change. When change is met with resistance,… Read more »

Management Musings

November 6, 2024
by Giuseppe M. Fazari

The promotional single “Hurt” written by Trent Reznor of the industrial rock band Nine Inch Nails was nominated for a Grammy Award in 1996. Years later, in 2002, it was catapulted into further commercial and critical acclaim when Johnny Cash… Read more »

A Question of Ethics

November 6, 2024
by Peter Kiefer

Courts, Security, and Disabilities June 27, 2024, A Question of Ethics Conversation Episode Robert Granzow, director of the Office of Judicial District Security at the Pennsylvania Supreme Court’s Administrative Office of Pennsylvania Courts, talks about safety, security, and dealing with… Read more »

Navigating Social Media: A Guide to Do’s and Don’ts

August 1, 2024
by Lillian Triplett

In today’s interconnected world, social media serves as a powerful tool for communication, networking, and expression. However, its vast reach and instantaneous nature also come with responsibilities. Whether you are an individual user, a business, or an organization, understanding the… Read more »

Courtside Conversation

November 6, 2024
by Carlene Redmond

Tina Mattison, NACM PresidentDeputy Court Administrator Pima County (Arizona) Consolidated Justice Courts60 JudgesNACM Member since 1992 NACM Board Member since 2019NACM Board of Directors Officer since 2021 What was the path that led to a career in the justice system?I was… Read more »

An Experiential Review of the ICM Fellows Program

August 1, 2024
by Melinda Brooks and Mandy Sarkissian

Since 2011, the Institute for Court Management (ICM) has offered three levels of certification: the Certified Court Manager (CCM) and the Certified Court Executive (CCE) credentials and the ICM Fellows Program. The CCM credential requires the completion of six courses,… Read more »

What Does the Acronym DEI Mean to You?

May 20, 2024
by Creadell Webb

By now, we all know that DEI stands for diversity, equity, and inclusion. However, what comes to mind when you hear the acronym DEI? Are your first thoughts in alignment with concepts such as “inclusive hiring practices, unconscious bias training,… Read more »

2024 State of the Profession

November 4, 2024
by Rick Pierce, Angie Van Schoick, Shirley Olson, Eric Silverberg, TJ BeMent, Creadell Webb, Roger Rand, and Nicole Garcia

This year’s theme is “Leadership Opportunities and Challenges for Our Nation’s Courts: Leading Leaders into the New Tomorrow.” Each of you attending this conference, either in person or virtually…

President’s Message

August 1, 2024
by Rick Pierce

Editor’s note: This is Rick Pierce’s final President’s Message as he transitions to immediate past president effective July 2024. We thank Rick for his leadership and contributions and look forward to hearing from incoming president Tina Mattison in the fall… Read more »