Posts By: Ingo Keilitz, Katharine W. Jennings, Susan A. Ehrlich, Caroline N. Broun, Kathryn H. Floyd & Michael L. Buenger

Courts Have a Significant Role to Play in the Whole-of-Government Approach (WGA) to Our Safety and Security*

November 15, 2019
by Ingo Keilitz, Katharine W. Jennings, Susan A. Ehrlich, Caroline N. Broun, Kathryn H. Floyd & Michael L. Buenger

Courts must get ready for a riskier world today. We and, therefore, they face unprecedented threats to our safety, security, and welfare, including natural disasters, pandemics, terrorist attacks, biological and chemical attacks, and cyberattacks by increasingly sophisticated adversaries using not… Read more »

The High Performance Challenge: Concepts and a Call to Action

August 28, 2019
by Janet Cornell, Cyrill Miller &

The more things change, the more they seem to stay the same. In judicial administration, we recognize the significant growth in our knowledge of what constitutes high performance and the operational improvements that technology has made possible. Nevertheless, courts still… Read more »

Editor’s Note

May 15, 2019
by Tasha Ruth

Paving the Cowpath Last week I started my first class of the Institute for Court Management’s Court Management Program II course. Our instructor gave us some sage advice: “Don’t pave the cowpath.” I had heard the phrase, “You can’t put… Read more »

Framing Accessible Justice Through Procedure

November 19, 2019
by Renee Danser &

Thirteen years ago, The Court Business Process Enhancement Guide was published. On page v of the foreword it reads: The business processes employed in clerks’ offices, court administration offices, courtrooms, and judges’ chambers were first developed to accomplish specific tasks… Read more »

What’s Fair Is FARE: Arizona’s Path to Collections Compliance

November 15, 2019
by Candace Atkinson &

Evolution of Court Collections Across the nation, attitudes and practices regarding court collection programs are changing. The National Center for State Courts (NCSC) has updated CourTools Measure 7 (Legal Financial Obligations) to include surveys with litigants, judges, and court staff… Read more »

Facing Technology Challenges Today

November 19, 2019
by Tracy Davis

Living in a digital world means that traditionally legacy-based institutions like banks and courts are finally evolving their operations to keep pace with innovative tech advances across our daily lives. For example, the use of apps like Venmo and technologies… Read more »

Early Career Professionals

May 15, 2019
by Angie VanSchoick

Find Your Voice When I first started as a court administrator, I had zero experience with the judicial or legal systems. There was a point where I received a traffic ticket, but I paid it right away and never needed… Read more »

President’s Message

November 14, 2019
by Will Simmons

Welcome to this edition of the Court Manager. The NACM Board and all of our volunteer committee members are engaged and doing a marvelous job on behalf of the association. I am amazed by their dedication and commitment. Please visit… Read more »

President’s Message

March 1, 2019
by Paul DeLosh

There are many amazing things happening with the National Association for Court Management (NACM). With the help and support of our members, partners, and sponsors, we’re able to excel at our mission in educating court professionals, providing community, sharing information,… Read more »

Editor’s Note

November 14, 2019
by Tasha Ruth

The Power of Pumpkin Spice By the time this issue of Court Manager goes live, your Starbucks Pumpkin Spice Latte (PSL, as the kids call it) will have gone cold (and probably old), only to be replaced with eggnog McFlurries… Read more »

Introduction to Nonlawyer Navigator Report Study

August 29, 2019
by Mary E. McClymont

The access-to-civil-justice crisis looms large. An estimated 30 million litigants each year are reported to lack legal representation in the state courts. A full spectrum of approaches is required to mitigate this crisis. The Conference of Chief Justices and the… Read more »

Early Career Professionals

November 14, 2019
by Tina Mattison

Learning to Fly No person, ever, in the history of mankind, was born with the ability to run. At first, we’re carried everywhere because we can’t do anything ourselves. Then we manage to get up on our hands and knees… Read more »

Courtside Conversation
Angie VanSchoick

May 15, 2019
by Dawn Palermo

Angie VanSchoick Court Administrator, Breckenridge Municipal Court, Breckenridge, Colorado NACM Board of Directors, elected July 2018 Number of judges at court: 1 NACM member since 2013 How did you come to work for the courts?I came to work for the… Read more »

Courtside Conversation
Rick Pierce

November 14, 2019
by Dawn Palermo

Rick Pierce Judicial Programs Administrator, Administrative Office of Pennsylvania Courts Director, NACM Chair of Governance Committee Assists over 900 general- and limited-jurisdiction judges upon request NACM member since 1988 How did you get started in court administration? My mother’s best… Read more »

Editor’s Note

February 28, 2019
by Tasha Ruth

KonMari-ing the Courts The other day my husband and I discovered the Netflix series Tidying Up with Marie Kondo, a series of allegedly “inspiring home makeovers.” If you’re not familiar, Marie Kondo uses the innovative KonMari Method™ from her best-selling… Read more »

A Lookback at the 2019 NACM Annual Conference

August 29, 2019
by Jeffrey M. Tsunekawa

The National Association for Court Management held its 2019 Annual Conference in Las Vegas, Nevada, July 22-25. The theme of this year’s annual conference was Court and Society: Creating Public Trust Through Engagement and Innovation. The agenda was full of… Read more »

IJIS Exchange

November 14, 2019
by Sue Humphreys

A column dedicated to the exchange of ideas on information sharing in justice The year was 1992, the place Barcelona, and the accomplishment was considered highly unlikely. Even with 12 of the most successful athletes ever assembled on a single… Read more »