Features

Redefining Case Management

May 14, 2019
by Brittany K.T. Kauffman &

Case management is part of every civil justice reform proposal afoot in the nation. It is mentioned at every conference and in every set of recommendations. But here is the rub. The literature and experience on the ground all pointed… Read more »

A Fresh Start: What’s the Court’s Role?

February 27, 2019
by Peter C. Kiefer

It was a hot, muggy summer evening in 2010 that lead 19-year-old Peyton to the home of a schoolmate.1 Adding bored friends to a summer weekend with parents away at the Gulf meant the kids had the perfect ingredients for… Read more »

Have a Plan in Place to Deal with Suspicious Packages

February 27, 2019
by John F. Muffler

Editor’s Note: This article first appeared in the eNewsletter Judicial Edge, published by the National Judicial College. The December 1989 mail-bomb assassination of Judge Robert S. Vance of the U.S. Court of Appeals for the 11th Circuit taught many judges… Read more »

A New Perspective on Helping Court Customers

February 27, 2019
by Janet G. Cornell

As a court administrator, I was fully aware that court litigants and users needed assistance to make their way through the court system as self-represented litigants. As a consultant, I have worked with courts on operational best practices and strategies… Read more »

The Importance of Defining Our Roles

May 14, 2019
by Rick Oliver

Editor’s Note: This article first appeared in the Texas Association for Court Administration Journal, vol. 46, no. 1, January 2018. We’re all cogs in the same wheel: judges, prosecutors, defense attorneys, court coordinators, bailiffs. Too often, it doesn’t seem to… Read more »

Empowering Employees to Embrace Change

February 27, 2019
by Johnny Tse

Change is one constant in all our courts. Resistance to change is normal because change disrupts the current comfort zone. Change can undermine our need to feel appreciated, valued, and in control. One of the biggest changes a court can… Read more »

A Lookback at the 2018 NACM Annual Conference

November 26, 2018
by Dorothy Howell, Alyce Roberts, Randy Short, and Jeffrey M. Tsunekawa

Editor’s Note: We hope you enjoy looking back at the NACM 2018 Annual Conference in Atlanta. You can find more photos of the conference on our website and on flickr. Videos of our education sessions can be watched on YouTube…. Read more »

Improving Public Confidence in the Court

November 15, 2018
by Barbara Marcille

Courthouses are typically dignified, formal places, often with armed guards and security equipment at the entrances. Judges wear robes and sit behind raised benches to convey their authority. The judicial branch is responsible for adhering to constitutionally and statutorily mandated… Read more »

How to Stay Calm in Times of Stress

November 15, 2018
by Melissa Eisler

Editor’s Note: This article first appeared on Melissa Eisler’s Mindful Minutes, a blog about how to live a mindful life, despite having a demanding schedule. Have you ever had a short fuse, overreacted, or lost your cool in a stressful… Read more »

“If It Ain’t Broke, Don’t Fix It”

May 16, 2018
by David C. Steelman

The ordinary administration of criminal and civil justice . . . contributes, more than any other circumstance, to impressing upon the minds of the people affection, esteem, and reverence towards the government. Alexander Hamilton, Federalist No. 17, in Clinton Rossiter… Read more »