Having previously considered the difficulties most courts have in achieving and sustaining high performance and the ways to realistically approach performance improvements, we now focus on building human capital. Developing the individual and collective competencies of those who work in an organization is a critical component of any organization’s capacity to improve. Workforce development is the conscious effort to build human capital. However, as argued in the first of this two-article series,1 professional development programs in the field of court…
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