As a court administrator, I was fully aware that court litigants and users needed assistance to make their way through the court system as self-represented litigants. As a consultant, I have worked with courts on operational best practices and strategies for self-help or self-service. However, I have a new appreciation of the importance and benefits of customer service from an unlikely place—a non-court environment. This article discloses my own revelation about the importance of helping others and suggests some implications…
This content is only available to NACM members
To gain full access to this article you must login, if you are not a member you can start a free trial to access the Court Manager free for the next 7 days and receive access to valuable information relating to your court. After your trial, we encourage you to become a member and take advantage of all that NACM has to offer!
