I was recently on a rather mundane conference call when one of the participants began describing a new book called It’s the Manager by Jim Clifton and Jim Harter. He raved about it so much that I decided to take a look. In the book, the authors provide the results of a poll by Gallup, which reveal there is a staggering 70 percent variation between great workplace engagement and lousy workplace engagement, which can be explained just by the quality…
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